Contact Center Construction

Contact Center Foundation including lots of areas. The project needs the cooperation of many department and company. The most important is risk management and communication.

The following is a sample of normal off-shore call center.

++ organization
company foundation
law research
registration
[[[human resource]]]
organization plan
employment and training
business licences
logistics
delivery
export
import
finance
budget
...
++ business
[[[workflow]]]
[[[PDAC]]]
++ office building
building rentle
layout
desk, chair, cabinet ...
power supplyment
air conditionor
++ telephone
pri line application([[[T1]]]/[[[E1]]]/[[[INS]]]/[[[PSTN]]] ...)
represent number
free number
local telephone system
[[[PBX]]]/[[[UnPBX]]]
number layout
dailing rule
international telephone([[[VoIP]]])
telephone terminal
computer telephone integration
mobile phone
++ oa machines
[[[FAX]]]
television meeting
++ network infrustructure
[[[LAN]]]
[[[switch]]]
[[[router]]]
LAN design
[[[WAN]]]
local provider line ([[[DDN]]])
global provider line ([[[FDDI]]], [[[ATM]]])
PC
common server
file server
web site
sso server
email
email server
email address registration
security
policy
[[[SSO]]]
domain
privilege
door
key
card
finger print
compliance
time sheet system
++ information system
database server
application server
integration server
[[[ERP]]]
[[[SCM]]]
[[[CRM]]]
data initialization and registration
information policy application